Withdrawal, Refunds, and Complaints
Rules for withdrawing from the agreement, settling used service, and making complaints. Document version: 2026-09-15.1. Approval date in configuration: 2026-09-01T16:15:07Z.
- Seller
- Artur Starosz AS Project
- Address
- ul. Franciszka Klimczaka 17/111, 02-797 Warszawa, Polska
- Registration / tax ID
- NIP 1132637775; REGON 388527577
- office@asproject.pl
- Phone
- +48607327549
- Document version
- 2026-09-15.1
- Approval date
- 2026-09-01T16:15:07Z
1. Right of withdrawal
A consumer who enters into an agreement online generally has 14 days to withdraw without giving a reason. The period starts when the agreement is concluded. An unequivocal notice may be sent to office@asproject.pl; it is enough to state the account email, order details, and the decision to withdraw.
2. Immediate commencement and proportional payment
If, before payment, the consumer expressly requests that the service begin before the 14 days end, access may be activated immediately. Withdrawal during that period remains possible. Where the law permits and its conditions are met, the seller may request proportionate payment for the service supplied before the withdrawal notice was received, calculated from the agreed price and the period and scope actually supplied. Activation or partial use alone does not automatically remove the right of withdrawal. The right may expire early only in cases provided by law, after full performance and the consumer's required prior consent and acknowledgement.
3. Refund
Any amount due is refunded without undue delay and no later than 14 days after an effective withdrawal notice is received, generally through the original payment method. The amount may be reduced only by a lawful proportionate payment for the part of the service supplied. A full refund confirmed by Stripe withdraws the corresponding access. This does not restrict remedies for a digital service that does not conform to the agreement.
4. Complaints
A complaint may be sent to office@asproject.pl. It is helpful to include the account email, order identifier, module name, description of the problem, device, and browser. Do not send passwords or full card details. We will respond within the period required by law without restricting remedies for non-conformity of the service.
5. Message template
Recipient: office@asproject.pl Subject: Withdrawal from the agreement / complaint Account email: … Order identifier: … Purchase date: … Statement or problem description: …